Due to its dynamic nature, Quality Control and Management at Sun-Air Research Institute is regularly monitored to not only ensure final product reliability but also to meet customer expectations and satisfaction.

Overseeing the tasks, activities, and processes, involves maintaining a consistent and high standard which has been implemented by a formalized system entailing documentation of procedures and policies to provide a framework for achieving quality policies and objectives along with improving the efficiency of processes.

In line with the requirements and outlines of ISO 9001:2005, quality planning, assurance, control and improvement are meticulously carried out at the institute, handing in a comprehensive Total Quality Management implementation along with a complete and comprehensive audit.

• Customer Focus: As a primary concern at Sun-Air Research Institute, striving to meet and exceed customer expectations has necessitated maintaining a healthy and active customer interaction, demonstrating our commitment to quality and performance even further. 

• Leadership: Putting a clear vision of the institute’s track in perspective has resulted in an effective communication with the entire team to collectively achieve objectives with high quality.

• Engagement of People: Sharing ideas and open discussion empowers engagement of all personnel on a basis of respect while incorporating communal knowledge, to foster the culture of every person appreciating his/her organizational role and value.

• Process Approach: The Plan-Do-Check-Act (PDCA) guidelines of the ISO 9001 outlines how to view all activities as interrelated processes which promote a process-driven environment across Sun-Air Research Institution. Continuous monitoring of these interrelated processes assist identifying sectors which require functional upgrade.

• Improvement: By implementing processes for monitoring and measuring efforts, detecting and resolving non-conformities, recognizing risks and opportunities, and availability of information to diagnostic teams, the culture of ongoing improvement is upheld and carried out to maintain and boost current levels of performance.

• Evidence-based Decision Making: Access to reliable and accurate data is the foundation for decision making, in addition to solving the main cause of any potential non-conformities. In this regard, cause-effect relationships are monitored and understood to enhance decision procedures.

• Relationship Management: Sun-Air Research Institute values building relationship on trust. Balancing short-term financial gains with long-term objectives requires recognizing supplier success to develop lasting relationships with suppliers and other interested parties while safeguarding mutual benefit and sustaining growth.

Along these lines, this institute actively takes into account benchmarking for measuring and comparison along with failure mode and effect analysis from early stages of product development. Relevant documents such as Quality Manual are designed to create a clear vision for all members of the institution yielding a comprehensive understating of the institution’s purpose and QMS values and objectives, promoting core quality values which lead to a culture of quality within the institution.